Good reputation management in the dunning process through goal-oriented communication
If such invoices are not paid on time despite prior reminders, atriga comes into play. Here you know exactly: Reputation is the most important currency for companies. A good image counts not only in customer acquisition and retention, but also in the recovery of late payers after a dunning process. And this is exactly what the new atriga tenant, as one of the world’s largest providers of mobility solutions, naturally attaches the utmost importance to.
Many letters in commercial dunning processes of companies are brimming with formalisms, paragraphs and legal jargon and thus generate unnecessary pressure that simply overwhelms the late payer. atriga shows with its receivables management platform how to do it right: With clearly formulated texts that convey messages that are situation-specific, friendly and customer-oriented, clear and understandable for everyone. These are informatively linked to various alternative courses of action and concrete aid and payment offers. This way, the customer is picked up exactly where he is at the moment.
Service instead of admonishing: customers react very positively
This is also served by the principle of “service instead of reminders” developed by atriga: A high degree of automation, modern self-services, algorithm-controlled, highly personalised communication with defaulting customers, the unique atriga customer communication journey, bring advantages for all parties involved. Christoph Overmann summarises: “This approach not only allows us to increase our willingness to pay, which is sometimes up to over 20 percentage points higher that outdated dunning processes in the old economy, proven by benchmarks. We also see that atriga service approach is perceived positively by those affected, which the friendly response proves again and again. It is hard to imagine grater praise for our work.”