atriga is comprehensively developing additional self-service offers for defaulting customers based on the latest technical developments. Among other things, solutions for people with reading and spelling difficulties (dyslexia) are being introduced.
For the first time, an online information system for defaulting customers reacts to the individual communication process with the individual person.
This makes atriga the only company to offer consistently systemically controlled dynamic communication with defaulting customers across all communication channels. The system uses the individual communication behaviour of the defaulting customer and reacts with content-related answers or targeted information (content) to achieve a maximum of personalised communication.
The atriga Costumer Communication Journey impressively demonstrates what ‘service instead of reminders’ means.
The atriga Contact Center will be replaced by a completely new and significantly larger Contact Center.
Not only the entire equipment, such as hardware and software, is new. The new atriga Contact Center is now structured in such a way that all the technical upheavals and changes in the communication behaviour of defaulting customers that are to be expected in the future can be easily integrated into the ongoing process.
All real-time bi-directional communication channels are mapped via the new atriga Contact Center (e.g. telephone, chat, messenger).
The atriga receivables management platform can be used internationally and is available to clients wherever an optimal solution for an efficient, fully digital and customer-friendly dunning process is required.
The atriga receivables management platform provides the fully digitalized dunning process from the moment a payment disruption occurs.
With the help of the atriga SaaS / White Label solution, clients can set up their own commercial dunning process completely digitally for the first time and use a maximum of customer friendliness and efficiency for their optimal dunning process.
This opens up completely new possibilities in the collection process, e.g. for customer retention and cost savings.
The use of (text) element templates instead of dunning text templates across all communication channels is a mandatory prerequisite for the qualified and automated (also interactive) control of highly personalized communication with defaulting customers and thus for the development of an innovative fully digital receivables management and collection platform for international use.
This comprehensively increases the complexity of the system, as thousands of element templates have to be managed and controlled in the context of international deployment to create tens of thousands of variants.
The atriga receivables management platform uses modern marketing strategies combined with applicable research results from the fields of behavioural research, behavioural economics, psychology and sociology to optimize communication with the defaulting customer.
Z. B. Equity theory (Adams), perception research (Kahnemann), dialogue method (Vögele), eye tracking method for determining reading patterns, filters and amplifiers.
In order to provide each individual defaulting customer with an optimal customer communication journey, the atriga receivables management platform uses a unique systemically controlled communication across all communication channels.
In order to avoid the exclusion of underrepresented groups, the control system does without exclusively prognostic communication offers, but also reacts directly to the individual communication behaviour of each customer.
The innovative atriga receivables management platform enables clients to optimize their own commercial dunning processes, from the occurrence of payment disruptions to the transfer to a service provider.
Connection and use are very easy and lead to considerable cost savings as well as to the availability of all communication channels, payment method offers and a multilingual language offer.
The atriga Saas / White Label solution enables the individual realization of all desired dunning strategies.
Process digitization has progressed so far that the high efficiency gain makes it possible to continue dunning proceedings “endlessly” even for unjustified claims. In the medium and long term, this leads to a considerable increase in the success of recovery.
Use of all available digital communication channels.
Subsequently, further development towards evaluable, controllable and interactive/reactive communication as a prerequisite for a complete digitalization and automation of the entire process, including the control of individual communication contents.
In addition, to improve user-friendliness and optimize evaluation and control information, digital elements are introduced into the analog communication channels.
A comprehensive market analysis shows that debt collection and receivables management is only carried out with the help of highly outdated IT solutions. This finding leads to the foundation of atriga GmbH.
The IT research and development department of atriga GmbH will develop completely new technological solutions, which, through process digitalization, will enable a previously unknown level of efficiency and customer orientation.