Service instead of reminders …
… has been an essential part of atriga’s corporate philosophy for many years. “And the intentions of Fabit fit perfectly into this principle consistently pursued by atriga,” says atriga authorised signatory Anita Gluszak-Haefs, “because we support defaulters in solving their payment problems. Since 2008, for example, there has been atriga Web Payment, the first online-supported payment service with which an outstanding debt can be settled digitally without a system break. Today, far-reaching automation, the modern self-service online portal and highly personalised communication with late payers controlled by algorithms provide advantages for all parties involved”.
Current study: Major gaps in day-to-day financial knowledge
The representative study by Stiftung Finanztip on everyday financial knowledge demonstrates how correct and important it is for a modern FinTech start-up to cooperate with an experienced receivables manager. According to a report in ZEIT ONLINE from September 2021, “just under half of the people in Germany do not know that interest accrues immediately on a current account from the first cent in the red. Around 25 percent of those surveyed were convinced that the overdraft facility is free of charge if the account is balanced again at the end of the month.” The report goes on to say: “According to the study, a large proportion of respondents lack the basic knowledge needed to really understand financial decisions and their consequences. Only about half of the respondents answered more than six out of twelve questions on these topics correctly. Around 22 percent only knew the correct answers to a maximum of three of the questions. Expressed in school grades, that would be at the very least poor,” the study states.
Closing many gaps with Fabit app
Fabit wants to help users close knowledge gaps like these and better manage their money. Fabit founder Susanne Krehl describes the details: “We convey the necessary knowledge in small, understandable portions and actively accompany the users in their everyday lives. In the app, users can keep a budget book and keep track of liabilities and instalments. Fabit also provides support in dealing with creditors. The motivating and behavioral approach enables Fabit users to reduce their costs and debts and still have a high quality of life. Most importantly, all data entered by the app users is protected and never shared with anyone.”
atriga: Innovative IT processes serve the people
This is where the circle closes for Anita Gluszak-Haefs: “In line with the principle of ‘service instead of reminder’, our innovative IT processes support people, but above all they are always a means to an end. We meet our customers at eye level across all communication channels and always address their personal situation, for example to discuss different repayment options. In this way, we succeed in significantly increasing the willingness to pay of defaulting customers, which is ultimately reflected in considerably higher overall payment results. We also see that our service approach is perceived positively by customers, as the friendly response and good reviews prove time and again.”