In receivables management, the question regularly arises of how to deal with undischarged receivables that have no chance of being settled in the short or medium term from a business point of view. The options are limited: Write-offs or the sale of receivables are often the options that are chosen before investing additional money in legal measures. For many years already, atriga has been proving that there is another way thanks to atriga Endless Collection. A far advanced digitalisation makes it possible to maintain the communication with the defaulting customer for years and thus to break through the still usual, static process. And this can be done without large personnel expenses and highly efficiently through an automated and systemically controllable communication. As a result, atriga achieves an increase in the payer rate of an additional five to seven percentage points in the medium and long term.
Avoid escalation through individual control
Even at the end of a dunning process, the defaulting customer still does not have sufficient financial means to settle the due debt. Therefore, they “duck” away and try to avoid contact and confrontation with creditors. In this situation, neither artificial intelligence (AI), nor machine learning (ML) or scoring can help to persuade the customer to pay. On the creditor side, this initial situation raises the strategic question of whether an escalatory approach can be reconciled with a customer-centric orientation or a strategy that makes sense from a business perspective.