atriga basic process meets legal requirements
In the future, basic suppliers will thus face the great challenge of having to post and technically process instalment payments in addition to regular instalment payments and annual consumption billing. In most cases, however, the old systems of the basic suppliers are not designed for this and cannot be adapted without great effort in the short time available. In addition, due to the obligatory avoidance agreements and information obligations, appropriate communication with the customer is required. atriga has developed a process for these new requirements with which basic suppliers can fulfil all legal requirements, e.g. offer instalment payments and provide information on assistance.
Flexible service modules
Additional service modules are available to utilities over and above the basic process, up to and including the complete takeover of the processes by atriga. The customer data and receivable values can be transferred to atriga for further processing in a matter of seconds using all technically conceivable methods (including manual, SSL-protected upload or interface). With a view to the individual situation of each customer, atriga coordinates precisely defined process steps with the basic supplier according to the latter’s specifications, including
- the points of contact named in the letter,
- the monitoring of the avoidance agreement
- the appropriate communication channels,
- the procedure in the event of non-compliance with the instalment payment or
- unjustified defences.
In all phases of the process, atriga relies on customer-oriented and appreciative communication and uses appropriate channels such as post, e-mail, SMS and its own contact centre as well as a web-based self-service online portal. As an all-round carefree package, the basic supplier can use the atriga solution in the look and feel of his company as a white-label portal.
Christoph Overmann, Head of Sales at atriga: “In these already difficult times, basic suppliers are burdened with an additional process that they can map easily, quickly and cost-effectively with atriga. The specialists at atriga have already dealt with the topic of GVV at a very early stage. We are pleased to present a modular solution that offers real help to the energy supply companies”.
Individual solutions keep costs down
Basic suppliers are confronted with rising costs due to the new legal regulations: Adjustments to IT systems and business processes, more effort for customer advice and receivables management, higher write-offs of bad debts. Michael Fait, atriga’s expert for the energy supply market, explains: “With our expertise in receivables management and our leading IT platform, we can efficiently and easily help companies to adapt to the upcoming GVV amendment. We adapt our solutions flexibly and individually to the respective requirements of the basic supplier. The price/performance ratio will be a pleasant surprise: Both the atriga basic solution and the additional service modules are so cost-effective due to the high degree of automation and digitalisation that an own solution is many times more expensive when considering the full costs. And with our systematic, service-oriented approach, we open up opportunities to put the customer relationship back on a solid footing in the long term. Because in the end it is much more expensive for all parties involved if the electricity really has to be switched off.”
The new Basic Supply Ordinance poses major challenges for energy supply companies. atriga has developed a process that enables basic suppliers to work in compliance with the law immediately. Additionally, the atriga solution offers service modules for instalment monitoring, debtor communication and payment type offers up to the complete process transfer to a white-label self-service online portal.