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atriga Endless Collection: The end of static dunning processes (2/2)

In receivables management, the question regularly arises of how to deal with undischarged receivables in a commercially sensible manner, where there is no prospect whatsoever of the receivables being settled in the short or medium term. The options are limited: Write-offs or the sale of receivables are often chosen options before investing additional money in legal measures. For many years now, atriga has been showing that there is another way with atriga Endless Collection. A far advanced digitalisation makes it possible to maintain the communication with the defaulting customer for years and thus to break through the still usual, static process. And this can be done without large personnel expenses and highly efficiently through an automated and systemically controllable communication. As a result, atriga achieves an increase in the payer rate of an additional five to seven percentage points in the medium and long term. 

 

Continue to process undated claims threatened by the statute of limitations at the communication level.

What is the best way for a creditor to weigh up whether and when it is advisable to apply for a default summons? The best and most promising way is to stay in contact with the defaulting customer throughout the entire period and to maintain the communication. This can be done in the way the defaulting customer prefers, but still in a highly efficient and automated way, systematically controlled and without large staff efforts at minimised costs. With proactive offers of help to the customer and appreciative communication on all available channels on the one hand, with a constant background check by the atriga platform on the other. For example, it can be quickly and reliably determined whether the address or e-mail of the defaulting customer is still valid, and the one-cent transfer clarifies the existence of a valid bank account. A continuous check of score and creditworthiness provides further valuable data. On the basis of the available information, behavioural patterns and forecasts about the current financial possibilities of the individual customer, it is then possible to make a fact-based decision for or against a dunning notice at intervals that make sense in terms of time. in this way, atriga Endless Collection achieves an increase in the recovery rate of at least five to seven percentage points in the medium to long term – a real added value for the client!

Steffen Himer, Head of Legal Services & Debt Collection at atriga: “We advise our clients to have the financial situation of the defaulting client regularly checked by atriga Endless Collection and to stimulate him with positive offers of help throughout the entire period.”

Steffen Himer - atriga GmbH

Patience pays off

Steffen Himer, Head of Legal Services & Debt Collection at atriga, has another important piece of advice for all those responsible for receivables management and debt collection: “According to § 195 BGB (German Civil Code), for example, the regular limitation period for civil claims is three years, and only then is the debtor entitled to refuse performance according to § 214 BGB. However, he must become active himself and raise a statute of limitations defence. We therefore advise our clients to be patient in otherwise hopeless cases, to have the financial situation of the defaulting client regularly checked by atriga Endless Collection and to stimulate him with positive offers of help throughout the entire period. Depending on the prognosis and status of the customer, a dunning notice can then be applied for at the right time to secure the debt. In the majority of cases, however, this is not even necessary, as most processes can be settled by atriga within the framework of the atriga Customer Communication Journey without enforcement measures that disrupt customer relations.”

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