{"id":20229,"date":"2024-07-29T09:00:46","date_gmt":"2024-07-29T07:00:46","guid":{"rendered":"https:\/\/www.atriga.com\/?p=20229"},"modified":"2025-09-30T12:17:11","modified_gmt":"2025-09-30T10:17:11","slug":"atriga-project-manager-pia-merbach-world-class-it-development-and-more","status":"publish","type":"post","link":"https:\/\/www.atriga.com\/en\/company\/atriga-up-to-date\/news\/atriga-project-manager-pia-merbach-world-class-it-development-and-more\/","title":{"rendered":"atriga project manager Pia Merbach: World-class IT development and more"},"content":{"rendered":"
[vc_row full_width=”stretch_row” remove_bottom_col_margin=”true” bg_type=”bg_color” bg_color_value=”#e9eef4″ el_class=”header-pic”][vc_column css=”.vc_custom_1573046173484{background-image: url(\/wp-content\/uploads\/2019\/09\/header-grafik-atriga-news.jpg?id=6602) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}” min_height=”200px”]atriga News<\/span><\/span>[\/vc_column][\/vc_row][vc_row remove_bottom_col_margin=”true”][vc_column width=”2\/3″ css=”.vc_custom_1566994559772{background-position: 0 0 !important;background-repeat: no-repeat !important;}”][vc_row_inner][vc_column_inner]

atriga project manager Pia Merbach:
\nWorld-class IT development and more<\/span><\/h1>[vc_empty_space][vc_column_text css=””]Pia Merbach, who was born in B\u00fcdigen, Hesse, has only been working as a project manager at atriga for just over a year, but she has already supported important IT projects in the atriga Lab, the company’s own IT development department, and launched new ones. Currently, the focus is on the use of generative AI for a new dimension of customer self-services, e.g. through voice and chatbots, which can already be experienced live in the atriga GenAI showroom. <\/strong><\/p>\n

We spoke to Pia Merbach about how she defines her role in the atriga team and why both table football and psychology play an important role in her personal and professional life.<\/strong>
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Mrs Merbach, you are still relatively new to atriga. What impressions have you gained in around 12 months?<\/strong><\/h4>\n

“After my last professional positions in the fields of finance, industry and medicine, I found a highly motivated team here at atriga, with extremely competent colleagues and a convincing management team, who together made my start much easier. The tasks in the atriga Lab, atriga’s own IT development department, are varied and extensive, so they are exactly the right challenges for me (grins).”[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_column_text css=””]\n

How does agile project management work at atriga and how do you define your role as a project manager?<\/h4>\n

“That’s a good and important question, because in my experience there is no \u2018standardised approach\u2019 in agile project management. A hybrid model has crystallised in our company, in which we take a classic approach to requirements management and stakeholder relations based on a requirements and functional specification, but work in an agile way internally and operate with Scrum cycles, albeit without a dedicated Scrum master.<\/p>\n

I have therefore defined my own role, so to speak, in which I combine three approaches in project management: as a product owner, I define and monitor KPIs, coordinate deadlines and take on the role of moderator. I also manage and control optimisations. The entire team at atriga Lab also sees itself as a service provider for its own company and we ensure the highest possible functionality and transparency for all departments.”[\/vc_column_text][vc_empty_space][vc_column_text css=””]\n

atriga project manager Pia Merbach: “One of the most exciting and pioneering projects at the moment is the use of generative AI in the form of large language models such as ChatGPT, which atriga is using to fundamentally transform future customer communication in receivables management.” <\/em><\/strong><\/p><\/blockquote>\n[\/vc_column_text][vc_empty_space][vc_single_image image=”20226″ css=””][vc_empty_space][vc_empty_space][vc_column_text css=””]\n

What are your current projects?<\/h4>\n

“We are currently optimising and modernising the atriga DebitManager™, the web-based real-time information system for atriga clients, and the atriga InfoCenter™, the web-based real-time information and (self) service portal for our clients’ customers in arrears, as well as the BOSS (Back Office Support System) portal for all atriga employees. atriga wants to make the applications and systems even more efficient and intelligent, which will benefit both clients and employees.<\/p>\n

One of the most exciting and pioneering projects is currently the use of generative AI in the form of large language models such as ChatGPT, with which atriga is fundamentally transforming future customer communication in receivables management. We have just released a voice and chatbot in the atriga GenAI showroom, which we are using to impressively demonstrate how customers can agree a final instalment payment, for example, in a human-like dialogue 24\/7 in self-service.”[\/vc_column_text][vc_empty_space][vc_column_text css=””]\n

Where do you find the energy for these highly complex tasks?<\/h4>\n

“On the one hand, my psychology degree and training as a sports mentor, which I’m currently completing part-time, help me with resource management. However, this knowledge is not only an advantage in my job, but also in my competitive sport of table football, from which I draw strength and which I have been playing for over ten years, including twice-weekly training.”[\/vc_column_text][vc_empty_space][vc_column_text css=””]Ms Merbach, thank you very much for the interview and good luck with the exciting transformation of receivables management.<\/strong>[\/vc_column_text][vc_empty_space][vc_empty_space height=”10px”][vc_row_inner][vc_column_inner][vc_column_text css=”.vc_custom_1759227444982{border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #f7f7f7 !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 2px !important;border-color: #a71f1f !important;}”](Editor’s note:<\/strong> Pia Merbach is world champion, European champion, German champion and national champion in table football and is part of the women’s national league team of Eintracht Frankfurt’s table football department: https:\/\/tischfussball.eintracht.de\/<\/a>.)<\/p>\n

YouTube offers exciting insights into this sport from the 2022 World Cup in Nantes, France:
\nhttps:\/\/www.youtube.com<\/a>)[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_row_inner][vc_column_inner][vc_raw_html css=””]JTNDZGl2JTIwY2xhc3MlM0QlMjJ2Y2V4LW1vZHVsZSUyMHZjZXgtbGlzdF9pdGVtJTIwY2xyJTIyJTNFJTNDYSUyMGhyZWYlM0QlMjIlMkZlbiUyRmNvbXBhbnklMkZhdHJpZ2EtdXAtdG8tZGF0ZSUyRm5ld3MlMkYlMjIlMjB0aXRsZSUzRCUyMlNob3clMjBhbGwlMjBuZXdzJTIyJTIwJTNFJTNDZGl2JTIwY2xhc3MlM0QlMjJ2Y2V4LWljb24td3JhcCUyMiUzRSUzQ3NwYW4lMjBjbGFzcyUzRCUyMnRpY29uJTIwdGljb24tYW5nbGUtZG91YmxlLXJpZ2h0JTIyJTNFJTNDJTJGc3BhbiUzRSUzQyUyRmRpdiUzRSUzQ2RpdiUyMGNsYXNzJTNEJTIydmNleC1jb250ZW50JTIyJTNFU2hvdyUyMGFsbCUyMG5ld3MlM0MlMkZkaXYlM0UlM0MlMkZhJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″ el_class=”testimonial-pic”][vc_row_inner][vc_column_inner][vc_raw_html]JTNDYSUyMGhyZWYlM0QlMjIlMjMlMjIlM0U=[\/vc_raw_html]

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\u201eInnovations optimize your receivables management. Subscribe to the atriga newsletter and be the first to know!\u201c<\/p>\n<\/div><\/div>

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\"Lasse<\/div>
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Lasse K\u00fchl<\/div>\n\n
\n\n\t\n\t\tHead of Customer Care\n\t\n<\/div><\/div><\/div><\/div><\/div><\/div>[vc_raw_html]JTNDJTJGYSUzRQ==[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner]