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Call Center Agent (Supervisor) - Collection (m/f/d)

Langen

Job offer

Full time

New challenges – new perspectives

As a call center employee (supervisor) of our Call Collect department, you will take incoming calls and actively telephone our clients and debtors (inbound and outbound). You will coordinate caller teams (deployment, capacity planning, monitoring, etc.) and conduct training courses. In addition, you will record facts and take orders for further processing.

Are you looking for a full-time position? Then take the next step towards the future now and become our new colleague, because we enjoy making phone calls.

As a pioneer in customer-friendly and digital receivables management B2B/B2C, the independent atriga stands for groundbreaking innovation due to its own IT research and development department and leads companies of all sizes and industries ‘TOTAL DIGITAL’ into the 21st century.

In order to live up to our claim of being the “best possible service provider”, we are looking for a likeable and assertive call center employee to strengthen our team.

Learn more

your perspectives

  • Working for a successful company in a future-oriented and exciting industry
  • Motivated reliable team, friendly cooperation, great working atmosphere
  • In contrast to many other call centers a permanent project (no telephone sales)
  • Demand-oriented, intensive induction and continuous further training
  • Plenty of room for career and development opportunities – personal, professional and technological
  • Attractive remuneration with flexible working hours (compatibility of work and family)
  • 30 vacation days (for full-time employees)
  • Free training in the fitness center
  • Employee discounts at various companies
  • coffee, water and juice are provided free of charge
  • Modern workplace in the heart of the Rhein Main area

your tasks

  • Telephone contact with debtors and clients in telephone debt collection (in- and outbound)
  • Entry and maintenance of debtor, master and transaction data
  • Clarification of debtor queries
  • Correspondence via telephone and e-mail
  • Carrying out follow-up calls after a written address
  • Training and familiarization of call center agents
  • Review and optimize organizational processes to improve productivity
  • Coordination of a caller team (deployment, capacity planning, monitoring, etc.)
  • Team development and employee motivation

your specifications

  • Call Center experience (if necessary also as team leader/supervisor)
  • Fun on the phone, reliability
  • Friendly and yet engaging communication skills
  • Perceptive faculty and ability to work in a team
  • Commercial and/or legal background knowledge desirable
  • German correct in word and writing
  • MS Office and general computer skills
  • Knowledge of foreign languages (especially English) and experience with debt collection are advantageous
  • Solution and goal-oriented action, good time management
  • tact, assertiveness, conflict and decision-making ability

scope of activity

full-time position without time limit

Admission date

Henceforth

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atriga GmbH
Pittlerstr. 47
63225 Langen
Germany
+49 (0)6103 3746-999
+49 (0)6103 3746-100
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