9. August 2019

My career

Call Center Agent (Supervisor) - Collection (m/f/d)

Langen

Job offer

Full time

New challenges – new perspectives

As a call center employee (supervisor) of our Call Collect department, you will take incoming calls and actively telephone our clients and debtors (inbound and outbound). You will coordinate caller teams (deployment, capacity planning, monitoring, etc.) and conduct training courses. In addition, you will record facts and take orders for further processing.

Are you looking for a full-time position? Then take the next step towards the future now and become our new colleague, because we enjoy making phone calls.

As a pioneer in customer-friendly and digital receivables management B2B/B2C, the independent atriga stands for groundbreaking innovation due to its own IT research and development department and leads companies of all sizes and industries ‘TOTAL DIGITAL’ into the 21st century.

In order to live up to our claim of being the “best possible service provider”, we are looking for a likeable and assertive call center employee to strengthen our team.

Learn more

your perspectives

Working for a successful company in a future-oriented and exciting industry
Motivated reliable team, friendly cooperation, great working atmosphere
In contrast to many other call centers a permanent project (no telephone sales)
Demand-oriented, intensive induction and continuous further training
Plenty of room for career and development opportunities – personal, professional and technological
Attractive remuneration with flexible working hours (compatibility of work and family)
30 vacation days (for full-time employees)
Free training in the fitness center
Employee discounts at various companies
coffee, water and juice are provided free of charge
Modern workplace in the heart of the Rhein Main area

your tasks

Telephone contact with debtors and clients in telephone debt collection (in- and outbound)
Entry and maintenance of debtor, master and transaction data
Clarification of debtor queries
Correspondence via telephone and e-mail
Carrying out follow-up calls after a written address
Training and familiarization of call center agents
Review and optimize organizational processes to improve productivity
Coordination of a caller team (deployment, capacity planning, monitoring, etc.)
Team development and employee motivation

your specifications

Call Center experience (if necessary also as team leader/supervisor)
Fun on the phone, reliability
Friendly and yet engaging communication skills
Perceptive faculty and ability to work in a team
Commercial and/or legal background knowledge desirable
German correct in word and writing
MS Office and general computer skills
Knowledge of foreign languages (especially English) and experience with debt collection are advantageous
Solution and goal-oriented action, good time management
tact, assertiveness, conflict and decision-making ability